Contact Us
Who we answer
While the site serves Australian players in English, the editorial team reads and replies in English only. If you write in another language, expect a delay while we work through translation tools or pass your note to a colleague who can handle it. Keep the message plain and direct, and the conversation moves faster.
Keep sensitive details out
No financial particulars, passwords, account credentials or scanned identification documents belong in this form. The form travels over standard web encryption, but a saved copy of your message can sit in a support inbox long after the conversation ends. A document scan or a banking number in that thread becomes a liability you cannot retract. If an operator asks you to send such material through a contact page, stop — legitimate verification happens inside the casino's own secure portal, never through a third-party message box.
For anything involving your account balance, a deposit or a withdrawal, log in to the casino and use its internal support channel. That route keeps the conversation inside the operator's system, where staff already hold the context and where the security controls are theirs to manage.
When gambling stops being manageable
This form is for questions about the site and the reviews we publish. It is not a crisis line and not a counselling service. If gambling is causing distress, or if you want to step away from it, the contact form is the wrong door. Look instead to the responsible-gambling resources listed on the operators we cover, and to the independent help organisations that operate in Australia. Those services are staffed by people trained for exactly that conversation, and they are free to use.
Self-exclusion requests should go to the casino directly, not to us — we cannot act on your behalf, and we do not hold any authority over your account. We can, however, point you to the right page on the operator's site, and we will if you ask. If you are under the legal gambling age in your state or territory, this website is not for you, and you should not be reading these reviews or contacting us about them.
- Do not send passwords or security answers through this form.
- Do not attach scans of your licence, passport or bank statements.
- Do not paste full card numbers or banking PINs into the message body.
- For gambling-related distress, contact a recognised support organisation rather than this site.
What happens after you send
Every message lands in the same queue, read by the same small team. We do not prioritise by topic, and we do not fast-track angry notes over measured ones. Replies come when the person best placed to answer has the time to give the question proper attention — that may be quick, or it may take a while during busy review cycles. If your matter is urgent, the casino's own support desk is the faster route, because that is a team whose job is immediate response. Ours is not.
Anything you write here stays between you and the editorial team. We do not forward messages to the casinos under review, and we do not publish reader correspondence without explicit permission. If you raise a complaint about a specific operator, we may ask for permission to share your note with that operator to help resolve it — but the request always comes first, and the answer is always yours to give.